gold9 Terms and Conditions

1. Definitions and Introduction

This document forms a legal agreement between gold9 (hereinafter referred to as the "Platform", "we" or "organisation") and its users (hereinafter referred to as "member", "you" or "user"). gold9 is an online gaming and betting platform that provides cricket betting, sports betting, live casino and slot games for players in Bangladesh.

Key Definitions:

• Platform: The gold9 website and all associated services.
• Account: Each member's own registered profile.
• Wallet Balance: The amount of funds held in a member's account.
• Bonus Balance: Funds received from promotional offers that can be used under specific conditions.
• Wagering Requirement: The amount of betting required before bonus funds can be withdrawn.

To contact gold9, send an email to: [email protected] or connect with us via 24/7 live chat.

2. Eligibility and Age Restrictions

The following requirements must be met to become a member of gold9:

• You must be 21 years of age or older.
• You must be legally permitted to use services of this kind.
• You will play in your own name and using your own funds — not on behalf of any third party.
• Your account has never previously been suspended or closed by gold9 or any of its affiliated platforms.
• You will not use the platform for the purposes of money laundering, fraud or any other illegal activity.

The information you provide at the time of registration must be true, accurate and complete. Providing false information will result in the immediate closure of the account and any deposited funds may be forfeited.

3. Account Registration and Verification

3.1 Registration Process

Each individual may create only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and all earned bonuses will be cancelled. The following information will be required at the time of registration:

• Full name (as per national identity card or passport)
• Date of birth
• Email address
• Mobile number
• Preferred payment method details

3.2 Identity Verification (KYC)

gold9 may request documents necessary for identity verification at any time. These documents are generally as follows:

• Scanned copy of National Identity Card (NID) or passport
• Document proving date of birth
• Proof of address document (utility bill or bank statement)
• Payment method verification document

If documents are not submitted, the account and withdrawals may be temporarily suspended.

3.3 Account Security

Keeping your account password confidential is entirely your responsibility. No one else may be allowed to use your account. If you suspect unauthorised access to your account, notify us immediately at [email protected].

4. Deposit and Withdrawal Policy

4.1 Deposit

The following methods are available to deposit funds into gold9:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

All deposited funds must come from a legitimate source. Depositing funds obtained through money laundering or illegal sources is strictly prohibited. If such funds are identified, the associated account will be immediately closed.

4.2 Withdrawal

The following conditions apply to withdrawals:

• Withdrawals may only be made to a verified payment method.
• The withdrawal process will begin only after account verification has been completed.
• The required wagering requirement must be met before bonus balance can be withdrawn.
• gold9 reserves the right to delay or suspend a withdrawal in the case of any suspicious activity.
• The method used to deposit funds and the method used to withdraw funds must be the same.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at gold9 will receive a 120% bonus on their first deposit up to a maximum of ৳10,000. The wagering requirement for this bonus is 25 times (25x).

5.2 General Terms and Conditions Relating to Bonuses

• Each member may receive a welcome bonus once only.
• Bonuses may only be used on games designated by gold9.
• The wagering requirement must be met before the bonus expires.
• If multiple accounts or multiple members of the same household claim a bonus from the same device, the bonus may be cancelled.
• gold9 reserves the right to modify or cancel any bonus offer.
• Bonus funds cannot be transferred to another member.

5.3 Cashback and VIP Benefits

gold9's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a weekly cashback benefit — Bronze members receive up to 0.4%, Silver 0.8%, Gold 1.1% and Platinum members receive up to 1.5% weekly cashback.

6. Betting and Gaming Rules

6.1 Placing Bets

Once a bet has been confirmed, it cannot be changed or cancelled. Members place bets at their own responsibility. If incorrect odds or information are displayed due to a technical error, gold9 reserves the right to cancel that bet.

6.2 Match and Event Cancellation

If a sports event is cancelled, postponed or abandoned, the bets on that event will be settled according to the applicable rules. Bets on cancelled events are generally refunded.

6.3 Live Casino and Slot Games

Live casino and slot games are operated using secure and fair technology. Games from Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and other leading providers are available on gold9. The outcome of any game cannot be influenced in any way — every result is entirely independent and random.

6.4 Technical Errors

If a win or bonus is incorrectly credited due to a technical error, gold9 reserves the right to adjust that amount from the member's account. gold9 is not liable for losses caused by technical errors.

7. Prohibited Activities

The following activities are strictly prohibited on gold9 and, if identified, will result in the immediate closure of the account:

• Creating multiple accounts or using another person's account.
• Misuse of bonus systems or bonus arbitrage.
• Placing bets using software, bots or automated processes.
• Money laundering or illegal financial activity.
• Attempting unauthorised access to the platform's systems.
• Harassing other members or gold9 staff.
• Providing fraudulent or false information.
• Attempting to manipulate the game or betting system.
• Creating or managing an account on behalf of a minor.

8. Account Closure and Suspension

8.1 Closure by the Member

Any member may request the closure of their account at any time. To make a request, send an email to [email protected] or contact us via 24/7 live chat. It is possible to withdraw any valid balance before the account is closed.

8.2 Closure by gold9

gold9 may suspend or close an account in the following circumstances:

• Violation of the terms and conditions.
• Failure to complete identity verification or provision of false information.
• Evidence of suspicious or fraudulent activity.
• Involvement in prohibited activities.
• Legal or regulatory reasons.

8.3 Self-Exclusion

As part of responsible gaming, members can exclude themselves from the platform for a set period of time. To use this feature, contact us via live chat or email.

9. Privacy & Data Security

gold9 gives the highest priority to protecting members' personal information. All transactions and personal data are secured using SSL encryption technology. For details on how we collect, store, and use your information, please read our Privacy Policy.

9.1 Purpose of Data Use

• Account verification and management.
• Processing financial transactions.
• Providing customer support.
• Sending promotional offers (with member consent).
• Fraud prevention and security assurance.

9.2 Sharing Information with Third Parties

gold9 does not sell members' information to third parties. However, limited information may be shared for payment processing, identity verification, or legal obligations.

10. Limitation of Liability

gold9 strives to operate a safe and fair platform. However, gold9 is not liable in the following situations:

• Loss caused by internet connection failure.
• Issues arising from faults in the member's own device.
• Due to the member's negligence or failure to keep account credentials confidential.
• Unexpected technical errors or third-party service failures.
• Personal, financial, or psychological harm arising from gaming.

gold9's total liability shall in no case exceed the actual funds held in the member's account.

11. Responsible Gaming

gold9 believes that gaming is for entertainment, not for solving financial problems. We encourage all members to play responsibly.

11.1 Safe Gaming Tips

• Only play with money you can afford to lose.
• Set time and money limits for each session.
• Do not bet under the influence of emotion or alcohol.
• Avoid placing more bets to recover losses.
• Take regular breaks and do not prioritize gaming over other activities in your life.

11.2 Support Features

If you feel your gaming habits are getting out of control, use gold9's responsible gaming tools:

• Set deposit limits
• Set betting limits
• Session time limits
• Temporary or long-term self-exclusion

For more information, read our Responsible Gaming page or contact us directly via live chat.

12. Changes to Terms & Legal Matters

12.1 Right to Modify

gold9 reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via email or through a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the revised terms.

12.2 Partial Invalidity

If any part of these terms is found to be legally invalid, the remaining parts will remain fully in effect.

12.3 Contact

For any questions regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, support provided in Bengali.

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