gold9 Privacy Policy
This policy contains a full description of how your personal information is collected, stored, used and protected on the gold9 platform.
gold9 ("we", "our", "platform") places the highest importance on the privacy of online gaming users in Bangladesh. When you register on gold9, use our services or contact us, you agree to the terms of this privacy policy. Please read it carefully.
Types of Information Collected
gold9 collects various types of information to provide its services. This information falls into two main categories — information you provide and information collected automatically.
1.1 Personal Information You Provide
- Full name, date of birth and national identity card number (for age verification)
- Email address and mobile number
- bKash, Nagad, Rocket or Upay account details (for processing transactions)
- Bank account details (for bank transfers)
- Address and location information (for identity verification)
1.2 Automatically Collected Information
- IP address and device identification information
- Browser type and operating system
- Traffic source and page navigation history
- Cookie and session data
- Gaming activity, betting history and transaction records
Purpose of Data Collection
gold9 uses your information only for specific and lawful purposes in accordance with this privacy policy. We never sell your information to third parties.
- Account Management: To ensure registration, login and account security.
- Identity Verification: To enforce the 21+ age requirement and prevent fraud.
- Transaction Processing: To complete deposits and withdrawals.
- Service Improvement: To improve the experience on the platform.
- Security: To prevent unauthorised access and fraudulent activity.
- Customer Support: To provide 24/7 assistance.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To monitor and intervene in unusual gaming behaviour.
Data Disclosure and Third Parties
gold9 does not sell or rent your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:
3.1 Service Provider Partners
Information may be shared with trusted partners for payment processing, identity verification and technical services. These partners may only use the information for the specified purpose and are bound by strict confidentiality agreements.
3.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities or applicable legal obligations.
3.3 Business Transfers
If there is a change in ownership of gold9, user information may form part of the transferred assets. You will be notified in advance in such a case.
Data Protection and Security
gold9 uses industry-standard security measures to protect your privacy.
4.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers take place through encrypted channels.
- Two-Factor Authentication (2FA): To prevent unauthorised access to accounts.
- Firewall and Intrusion Detection: Real-time monitoring of cyber threats.
- Data Encryption: Stored personal and financial information is encrypted.
4.2 Organisational Safeguards
- Employee access to information is controlled on a minimum-necessity basis.
- Regular security audits and vulnerability assessments are conducted.
- Staff training on data protection.
However, no method on the internet is one hundred percent secure. gold9 takes every precaution, but cannot guarantee complete security.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the gold9 website.
5.1 Types of Cookies
- Essential Cookies: Required for the core functions of the site, such as maintaining login sessions.
- Functionality Cookies: To remember your preferences and settings.
- Analytical Cookies: To analyse site usage and make improvements.
- Security Cookies: To detect and prevent fraud.
5.2 Cookie Control
You can disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site. Essential cookies cannot be turned off, as the site does not work without them.
Data Retention Period
gold9 retains information based on legal obligations and business requirements.
- Active Account Data: Retained for as long as the account is active.
- Transaction Records: Retained from the date of the transaction in accordance with legal obligations.
- Closed Account Data: Retained for a specified period after account closure for security, fraud investigation and legal purposes.
- Marketing Data: Until you withdraw your consent.
After the retention period ends, data is securely deleted or anonymised.
Your Rights
As a gold9 user, you have the following rights regarding your personal information:
7.1 Right of Access
You may request a copy of the information stored about you on gold9. We will provide it within a specified period of receiving your request.
7.2 Right to Rectification
If there are any errors or inaccuracies in your information, you may request a correction. This can be done through your account settings or by contacting the support team.
7.3 Right to Erasure
You may request the deletion of your information in certain circumstances. However, some information may need to be retained due to legal obligations or legitimate business reasons.
7.4 Right to Withdraw Consent
You may withdraw your consent for marketing communications at any time. This will not affect the lawfulness of processing carried out on the basis of consent given previously.
7.5 Right to Lodge a Complaint
If you have any concerns about data privacy, please contact our support team. We will respond within a reasonable time.
Protection of Minors' Data
gold9 is an adults-only platform — for those aged 21 and above only. We do not knowingly collect information from minors.
An age verification process is applied at the time of registration. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.
If you become aware of an account belonging to a minor, please notify our support team.
International Data Transfers
Your information may be stored and processed on servers outside Bangladesh to provide gold9's services. In such cases, we ensure that:
- Data transfers are completed through encrypted and secure channels.
- Third-party server providers comply with international data protection standards.
- Contractual safeguards are in place.
Policy Changes
gold9 may update this privacy policy from time to time. For significant changes:
- A notice will be sent to your registered email address.
- A clear notification will be displayed on the site.
- The date of the update will be noted at the top of this page.
Continued use of the site after any changes means you have agreed to the updated policy.
Contact Us
For any questions, requests or concerns about the privacy policy, please get in touch with us:
Contact Methods
Learn More
Visit our dedicated page for information on responsible gaming.
Responsible Gaming →View FAQ →